ORION Field Service and Contract Management

ORION Field Services and Contract Management is a fully integrated ERP software suite that caters to the needs and requirements of both the contract management and Field Services sectors with cutting edge technical solutions that comes as a one stop shop software package.

 

ORION Field Services

A smart ERP software suite for the field services sector, ORION a cost efficient and one-stop solution meets unique needs and requirements of small, medium and large enterprises. Designed, developed and deployed both as in-premises and in-cloud SAAS (Software as a Service) system, ORION extends extensive, advanced functionalities in the domain of field services. ORION equipped with cutting edge communication tools that provides usability to the ERP software system. ORION is also available as a mobile application that can be installed in the enterprise’s systems forming a private and secured network for communication. Thus the concept of work from anywhere (no physical boundaries), any time (24/7) is prevalent.

Employees, whether they are technicians, inspectors, auditors, dispatchers, field staff, administrators or drivers are always connected to their office environment via their mobile devices that enables real-time information sharing and up-to-date communication from the plant floor, in-transit or from a distant country. This salient feature of ORION enhances organizational efficiency, expedites operations, synchronizes processes, optimizes resources allocation and spurs productivity while making work environment highly flexible for employees. The system also engages customers in a meaningful and purposeful ways thus retaining a happy and satisfied customer base who also remains loyal to the brand!

ORION Contract Management

ORION Contract Management ERP suite enables enterprises to establish different type of service contracts with their clients/customers for the products/ services procured. The system supports automated invoicing depending on the customer’s service contract type.

Implemented In

Operations are in full swing with the implemented of ORION FS and CM software system in many Global Fortune 500 Companies across the Middle East, Europe and Africa.

Product Modules

Field Services

  • Incident Management
  • Toner Ordering
  • Customer Data Management
  • Preventive Maintenance

Mobile App

  • View Jobs
  • Allocate Technician
  • Capture Spares, timesheet, travel, expenses
  • View Machine Details and History

Contract Management

  • Manage different types of Contract
  • Managing Lease contracts
  • Set the Entitlement
  • Meter Read capturing
  • Automated contract Invoicing and dashboards
  • Contract Mergers and referencing

Reporting

  • Product/Contract /Customer P&L
  • Machines in Field Reporting
  • Operational KPI

Interfaces

  • With ERP for item master, stock balances
  • With CRM for customer data
  • With ERP for service Orders, Contract Invoicing, consumption Orders

Deployment

  • On-premise and Cloud Deployment

Business Advantages

seamlessly integrates all areas of business: sales, procurement, finance and inventory management. Designed to be integrated with third party systems as well.

Profound operational efficiencies

seamlessly integrates all areas of business: sales, procurement, finance and inventory management. Designed to be integrated with third party systems as well.
Designed to cater effectively to Enterprise IT, Industrial printing, industrial equipment, telecommunications, healthcare technology, property maintenance, power and utilities, FMCG, Trading, Import/Export, Retail/Distribution

Diverse Market Segments

Designed to cater effectively to Enterprise IT, Industrial printing, industrial equipment, telecommunications, healthcare technology, property maintenance, power and utilities, FMCG, Trading, Import/Export, Retail/Distribution
Exceeds expectations by delivering functionally superior products within budget and on time invariably.

Accelerates Productivity

Exceeds expectations by delivering functionally superior products within budget and on time invariably.
ERP software is offered in rich responsive design for smartphones with Android and iOS operating systems. Used for Service calls, Debriefing and Meter Registration.

Mobile Application (Android and IOS)

ERP software is offered in rich responsive design for smartphones with Android and iOS operating systems. Used for Service calls, Debriefing and Meter Registration.
ERP software suite with robust design and extensive parameterisation to adapt to the dynamic global market and strengthen internal business strategies

Enhanced agility

ERP software suite with robust design and extensive parameterisation to adapt to the dynamic global market and strengthen internal business strategies
Integrated single business solution that caters to both Field Services and Contract Management.

Advanced and Integrated solution

Integrated single business solution that caters to both Field Services and Contract Management.
Customizable to meet unique requirements of small, mid-sized and large businesses.

Flexible Scalability

Customizable to meet unique requirements of small, mid-sized and large businesses.
Provides powerful business intelligence for strategic and informed decision making. Handles complex Business Scenarios and delivers feasible solutions. Automated technician scheduling based on location and skill set.

Smarter intelligence

Provides powerful business intelligence for strategic and informed decision making. Handles complex Business Scenarios and delivers feasible solutions. Automated technician scheduling based on location and skill set.

What makes ORION Field Service and Contract Management software suite unique?

Integrated software which is a one-stop solution for both the  Field Service and Contract Management industries.
Integrated software which is a one-stop solution for both the Field Service and Contract Management industries.
ORION FS
ORION FS&CM is highly scalable and can easily accommodate unique business needs of small, medium and large scale industries.
Supports statutory compliance across regions as well as multilingual interface that enhances usability and learnability.
Supports statutory compliance across regions as well as multilingual interface that enhances usability and learnability.
ORION FS
ORION FS&CM can be integrated either with ORION or with any other ERP softwares available in the market.
Hassle free integration with Orion ERP and other leading ERP solution systems.
Hassle free integration with Orion ERP and other leading ERP solution systems.

Industries We Serve

Enterprise IT, Industrial printing, Industrial equipment, Telecommunications, Healthcare technology, Property maintenance, Power and utilities

 
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