ORION Field Service and Contract Management
ORION Field Services and Contract Management is a fully integrated ERP software suite that caters to the needs and requirements of both the contract management and Field Services sectors with cutting edge technical solutions that comes as a one stop shop software package.
ORION Field Services
A smart ERP software suite for the field services sector, ORION a cost efficient and one-stop solution meets unique needs and requirements of small, medium and large enterprises. Designed, developed and deployed both as in-premises and in-cloud SAAS (Software as a Service) system, ORION extends extensive, advanced functionalities in the domain of field services. ORION equipped with cutting edge communication tools that provides usability to the ERP software system. ORION is also available as a mobile application that can be installed in the enterprise’s systems forming a private and secured network for communication. Thus the concept of work from anywhere (no physical boundaries), any time (24/7) is prevalent.
Employees, whether they are technicians, inspectors, auditors, dispatchers, field staff, administrators or drivers are always connected to their office environment via their mobile devices that enables real-time information sharing and up-to-date communication from the plant floor, in-transit or from a distant country. This salient feature of ORION enhances organizational efficiency, expedites operations, synchronizes processes, optimizes resources allocation and spurs productivity while making work environment highly flexible for employees. The system also engages customers in a meaningful and purposeful ways thus retaining a happy and satisfied customer base who also remains loyal to the brand!
ORION Contract Management
ORION Contract Management ERP suite enables enterprises to establish different type of service contracts with their clients/customers for the products/ services procured. The system supports automated invoicing depending on the customer’s service contract type.
Operations are in full swing with the implemented of ORION FS and CM software system in many Global Fortune 500 Companies across the Middle East, Europe and Africa.
- Incident Management
- Toner Ordering
- Customer Data Management
- Preventive Maintenance
- View Jobs
- Allocate Technician
- Capture Spares, timesheet, travel, expenses
- View Machine Details and History
- Manage different types of Contract
- Managing Lease contracts
- Set the Entitlement
- Meter Read capturing
- Automated contract Invoicing and dashboards
- Contract Mergers and referencing
- Product/Contract /Customer P&L
- Machines in Field Reporting
- Operational KPI
- With ERP for item master, stock balances
- With CRM for customer data
- With ERP for service Orders, Contract Invoicing, consumption Orders
- On-premise and Cloud Deployment